JagKris Home's Rug Return Policy & Framework
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Faulty or Damaged Item
In case the rugs you receive are defective or damaged or doesn’t meet Retailer quality, we provide the following options:
- You can receive a complete refund or
- We will send you a replacement free of charge.
- We cover the expenses associated with collecting and returning the damaged item that we have committed to refund or replace at no additional cost.
Kindly Note:
Regarding defects, we do not classify minor differences in color, size, texture, or naturally occurring characteristics of handmade process as product defects or imperfections. Wool rugs shedding are not considered to be faulty but can be returned if they meet our change of mind return T&Cs. We do not recommend using a powerhead vacuum on wool rugs.
We strive to provide comprehensive information in the product description section of our website for rugs that may have expected minor variations due to traditional manufacturing techniques and/or materials utilized.
To file a claim, kindly reach out to JagKris Home via email at office@jagkrishome.com.au within 48 hours of receiving/delivery of the item. Please ensure to provide your order number, detail the problems encountered, and attach photographs or videos demonstrating any damage or faults.
Returned products must be carefully packed in their original packaging. Should the items be soiled or damaged, JagKris Home reserves the right to reject the return request or issue credit at a reduced value, at the JagKris Home’s discretion.
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Wrong Item Delivered
If you happen to receive an item that is not as ordered, we will take care of the return shipping expenses and provide a replacement at no extra charge. Kindly inform us within 7 days of delivery to facilitate this process.
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Change of Mind
Items purchased can be returned within 3 days of receiving them if you have a change of heart. However, refunds or exchanges due to a change of mind will incur a 20% restocking fee and a non-refundable shipping fee of $39.99 (a tentative transport/delivery cost). Return shipping via courier is the customer's responsibility, though we can offer assistance by obtaining quotes from our delivery partner or a third-party couriers company as a courtesy, if available.
Returned products must be unused and packaged in their original containers. If products are used, soiled, or damaged, they may be rejected, or additional restocking charges may apply.
If you return a rug and wish to purchase another within 10 days, that's fine. However, we'll only accept returns for up to two rugs within this period, regardless of the number initially ordered. After placing a new order, you must wait 10 days to be eligible for additional returns.
For example: if Bob buys 3 rugs, and returns 1 of the 3, and then purchases 2 new rugs more within 10 days, they can only return 1 more rug.
To initiate such return, customers must contact JagKris Home via email at office@jagkrishome.com.au for guidance and the return address.
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Order Cancellations
If by chance a product is unavailable, we will promptly reach out to you. At that point, you'll have the option to receive either a complete refund or opt for a store credit.
- Trade accounts may have different T&Cs
- Products on sale/promotion or listed as ‘NO RETURNS’ cannot be returned.
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